SHIPPING & RETURNS
Bespoke Baby Co ships orders worldwide.
All of our products are made to order.
Please include your event date in the notes to seller. Your items will be delivered 1 week prior to your event date. If you order is URGENT please contact us and we will let you know if we can accomodate your order.
Orders are shipped using Startrack or Couriers Please, prices are a flat rate depending on your address, we do not ship to a PO BOX.
Once your order has been shipped, Bespoke Baby Co cannot accept responsibility for loss or any damage to your package. Please note that Bespoke Baby Co can not be held responsible for postage delays that occur after your order has left our care.
Please contact us if you require international shipping
When international shipping is arranged, the customer is responsible for all customs/duties fees, if applicable. International postage is in the form of a courier service. Please allow up to 30 business days for your order to arrive to you from Melbourne, AU.
The above mentioned shipping times are just a guideline and in many cases your order will arrive sooner. However, we’re not responsible for delays in shipping times due to postage service delays or any other delays that stem directly from circumstances beyond our control.
Please allow the shipping time-frames stated above before contacting us about your order. Your order won’t be replaced before these shipping times have lapsed. If your order has not arrived after these times, please contact your shipping company with the tracking number you received when you placed your order. If they are unable to assist with your issue, please contact us and we’ll do our best to help.
IMPORT DUTIES AND TAXES
If your order is to be shipped outside Australia, we assume that you’re aware of any import duties or taxes that may apply in the country your order is being shipped to. Bespoke Baby Co will not be responsible for the payment of any such costs, nor will we be responsible for replacing goods that may be seized by customs in your country.
RETURNS, EXCHANGES AND REFUNDS
As all of our products are custom made to your requirement, we are unable to accept any refund or exchanges for change of mind.
Bespoke Baby Co does not take any responsibility for lost or damaged items. We take extensive care in making sure that all our packages are securely packed and inspected before being sent. If your items arrives damaged, please contact us within 48 hours of you receiving the item. We will need your order number, and some photographs and a description of the damage to the item. We will refuse a damaged return if you haven’t sent us an email notification and appropriate corresponding photographs within the specified time period after receiving your order.
If your order is deemed as having been damaged in transit, and we deem that it was the couriers fault, we will offer you a replacement of the same item. This item will be shipped within 24 hours of us receiving notification that your item has been damaged. If you no longer want the item we will issue a store credit or a refund. To receive a refund on an item you will need to return the item in an unused condition, as you received it. Please take care in packaging the item to avoid further damage, and please send registered or tracked post. Once we have received the item and deemed it faulty/or damaged in transit we will refund you the purchase price less delivery.
The customer is responsible for the return shipping fees for refunds. Please retain proof of postage until we have confirmed your replacement or store credit has been processed. We reserve the right to refuse returns if they don’t meet the conditions above.
Please double check your order before finalising the checkout, because once your order is confirmed, we’re unable to accept cancellations. We’ll be happy to assist you in any way we can in the selection of your items.
From time to time we may offer promotions including, but not limited to, discount codes, vouchers or giveaways.
These promotions will only be valid for specified periods, and any and all conditions must be complied with in order to successfully redeem or qualify for promotional benefits. We reserve the right to suspend, cancel or modify any such promotions, at any time without notice or consequence. Vouchers won as part of promotional competitions are not valid with any other offer, and are applicable to purchase prices only (excluding shipping costs).